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Nokia study reveals common mobile phone accidents in the UK

15. 05. 2023 Monday / By: Robert Denes / Generic / Exact time: BST / Print this page

D ropped phones, botched 999 calls and unwanted likes on an ex's Instagram post top the list of UK phone fakes, according to a recent survey by Nokia. The study, carried out to launch the new rugged XR21, reveals that the average Brit endures up to 36 mobile accidents or 'phone passes' a year.

The most common phone call is dropping the phone and smashing the screen, which was experienced by 55% of the respondents. Closely followed by clicking a video at full volume in public (31%) and going on a long trip with just three percent battery (27%).

In addition, around a quarter (23%) of respondents risked their partner's anger by checking their phone in bed, and one in five (20%) were quick to recall a misdirected email. Other panic-inducing mistakes include accidentally texting a boss a kiss (14%), accidentally dialing 999 (11%) and meeting a colleague on a dating site (11%).

The study also shed light on the physical tests endured by our devices. More than half of the respondents admitted to damaging their phone within two and a half months of purchase. According to the news, phones are dropped an average of four times a month, and mishaps such as on the back of the sofa, on the pavement, or even in the oven, sink or toilet are common.

Adam Ferguson, head of product marketing at HMD Global, the home of Nokia phones, commented on the results: "The new Nokia XR21 solves every consumer phone fear from a cracked screen to a low battery and then some. Imagine the smartphone version of the indestructible Nokia. 3310 and it the."

Despite the frequency of such mobile accidents, Britons are damaged, with two-thirds (66%) currently using a mobile with a cracked or broken screen. About 14% don't use a phone case, and 18% admitted to buying a case only after dropping their phone for the first time.

When a phone error occurs, 39% of respondents feel annoyed, 29% feel anxious, and 28% physically react with palpitations. Despite the anxiety, 6 percent continue to use their phone with a broken screen because they can't afford to fix it, and 10 percent have tried to fix it themselves. The survey also found that 72% of respondents believe phones should be built to last, with 42% admitting to having a spare phone. The average Brit changes their phone every 4.75 years, with durability (62%), long battery life (75%) and a good camera (60%) being key considerations when choosing a new device.

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